FAQ
Top Questions
Why I can't buy some stylish Together pickleball paddles other players are holding?
Because vast majority of our products are customized and limited editions. Subscribe to our newsletter and follow Instagram page, to be the first ones to purchase.
What players love Together pickleball paddles that much?
Our engineering team has been spending great amounts of effort creating tournament-grade paddles suitable for all-court-styled players who are looking for
1) sizable sweetspot, with surface performs longer dwell time, leads to higher control at the kitchen line;
2) higher twistweight for stable dinking, and better anti-shocking structure, making reset and lob comfortable;
3) balanced swingweight, trampoline-feel when hitting powerfully with "pop", excellent maneuverability for smash and drive;
4) better spinning ability for fancy moves like slices, ace serves, and ATPs, also neutralize incoming spin for defense;
5) and obviously unique appearance that vibes with players' energy!
How many models are there?
Mainly 3: Widebody, Elongated, Junior. Spec:
| Widebody | Elongated | |
|---|---|---|
| Core mm | 16 | 16 |
| Face | Grit CF | Grit CF |
| L"xW" | 15.75 x 7.9 | 16.5 x 7.4 |
| oz^ | 8.1 | 8.1 |
| Grip " | 4.125 | 4.25 |
| Hand L " | 5 | 5.5 |
^Weight excl. edgeguard tape & overgrip. +/- 0.2oz tolerance
Customization
MOQ and price of customizing my pickleball paddle?
10. Lower price for higher quantity. Express your interest via custom site, our staff will handle your case - from a wish to reality.
If you're a startup founder, there's no MOQ. Get your high-discount company-theme paddle through Pickleball for Startups program.
Orders
What payment types do you accept? Crypto?
All major bank debit and credit cards. Apple Pay, Google Pay. Upon request, we accept certain fait currencies and stablecoins.
Where does Together ship to, and shipping cost?
Major cities worldwide. In most cases, we are able to ship to the following list of 100+ nations,
| Zone | Destination |
|---|---|
| 0 | HK |
| 1 | AS (AE, BD, BN, KH, ID, IN, JP, KR, LK, MO, MV, MY, NP, PH, PK, SA, SG, TH, TW, VN) |
| 2 | AF (EG, ES, ET, KE, MA, NG, ZA), AS (AM, BH, IR, MM, OM, QA), EU (AT, BE, CH, CZ, DK, EE, FI, FR, DE, GB, GR, IE, IT, LI, LU, MC, NL, NO, PL, PT, RO, RU, SE, SI, TN, TR), NA (CA, HU, MX, US), OC (AU, FJ, NZ, VU), SA (AR, BR) |
| 3 | AF (CD, CM, GH, ML, TG, TZ, UG), AS (JO, LB), EU (BG, HR, LT, LV, SK), NA (GT, PA, VI), OC (AS, FM, GU, MH, MP, NC), SA (BO, CL, CO, EC, PE, SR, UY, VE) |
Estimated cost for each additional paddle (^Base = same as 1st paddle),
| Zone | 1-2 pcs | 3-4 pcs | 5-8 pcs | 9-24 pcs |
|---|---|---|---|---|
| 0 | Base^ | Base | $2.5 | $2.5 |
| 1 | Base | $10 | $5 | $5 |
| 2 | Base | $15 | $10 | $10 |
| 3 | Base | $25 | $20 | $15 |
If you can't find shipping option during checkout, please contact us to explore solutions.
When will my order be delivered?
Depending on our stock, some items (such as pre-order, customization, backorders) might require extra 8-12 weeks for production. While for shipments, they normally take about 1-2 weeks across Asia and 2-4 weeks in other continents (some customs might take longer), from the date of fulfillment. FYI, our main fulfillment hub is based in Hong Kong.
What's Together's warranty and return policy?
Trial, return, and warranty are unfortunately not without our capability.